Privacy Policy — How 999ar Handles Your Personal Data

1. Who We Are

This Privacy Policy applies to 999ar, accessible at 999ar.onl (the "Platform" or "Website"). When we refer to "999ar", "we", "us" or "our" in this document, we mean the operators of the 999ar platform.

999ar provides an online entertainment platform offering sports betting, casino games, slots, live casino and related services to adult users in Pakistan. We operate the platform and are responsible for the personal data you provide when you register, deposit or use any feature on the site.

If you have any questions about how your data is handled, you can reach us at the contact details provided in Section 14 of this policy.

2. Data We Collect

We collect personal information in order to operate the platform, process payments, verify your identity and comply with platform security requirements. The categories of data we may hold about you include:

2.1 Account & Identity Information

• Full name as registered on your government ID
• Date of birth (for age verification purposes)
• Pakistani mobile number used for registration
• Username and encrypted password
• Email address (where provided)
• National Identity Card (NIC) number or copy, where verification is requested

2.2 Payment & Transaction Data

• JazzCash or Easypaisa mobile wallet number
• Bank account or card details used for deposits or withdrawals
• Transaction history: deposits, withdrawals, bet amounts and game activity
• PKR account balances and bonus balances

We do not store full card numbers or mobile wallet PINs. Payment processing is handled through encrypted, secure channels.

2.3 Technical & Device Data

• IP address at time of login or registration
• Device type, operating system and browser version
• Session duration and pages visited
• Geographic location data (country and city level, not precise GPS)

2.4 Behavioural & Usage Data

• Games played, sports markets accessed and betting patterns
• Time spent on specific sections of the platform
• Promotions and bonuses claimed
• Customer support interactions and ticket history

3. How We Collect Your Data

We collect information through the following means:

• Registration: When you create an account on 999ar, you provide your name, mobile number, date of birth and other basic details directly.
• Deposits and Withdrawals: When you add or withdraw funds, your payment method details are collected through the secure payment interface.
• Identity Verification: When we request KYC (Know Your Customer) verification, you may submit a copy of your CNIC or other identification documents.
• Platform Usage: As you browse, bet and play, technical data is collected automatically through cookies, server logs and session tracking systems.
• Customer Support: If you contact support via live chat or ticket, the content of those conversations is stored as part of your account record.
• Third-Party Payment Providers: When you complete a transaction via JazzCash, Easypaisa or Raast, those providers may share transaction reference data with us to confirm your payment.

4. Why We Use Your Data

999ar uses your personal information for specific, legitimate purposes only. We do not process data beyond what is necessary for the following:

5. Who We Share Your Data With

999ar does not sell your personal data to any third party. Full stop. We may share data with the following categories of service provider where it is strictly necessary to operate the platform:

• Payment Processors: JazzCash, Easypaisa, Raast and partner banks receive the payment reference and account details necessary to process your deposit or withdrawal. These providers operate under their own privacy policies and security standards.
• Identity Verification Services: Where we use third-party KYC verification tools, document copies may be shared with those services for automated or manual verification.
• Game Providers: Third-party game studios (such as PragmaticPlay, NetEnt and Evolution) may receive anonymised session data in order to serve games and calculate outcomes. No personally identifiable information is passed to game providers.
• Technology & Hosting Partners: The platform is hosted on secure servers managed by third-party infrastructure providers. These providers have access to server-level data but are contractually bound to strict data processing and security requirements.
• Fraud Detection Services: We may use third-party tools to analyse login and transaction patterns for signs of fraud, money laundering or account takeover. These services receive technical identifiers but not full personal profiles.

6. Payment Data & Security

All financial transactions on 999ar — whether you are depositing via JazzCash, sending a bank transfer or withdrawing to your Easypaisa account — are processed through encrypted, secure channels that comply with standard payment security practices.

Specifically regarding payment data:

• 999ar does not store full debit or credit card numbers on its servers.
• Mobile wallet credentials (MPIN, biometric data) are never requested by or transmitted to 999ar. These remain entirely within your mobile wallet app.
• Transaction data (amounts, dates, payment reference numbers) is retained for account record-keeping and dispute resolution purposes.
• All deposits must be made from payment accounts registered in your own name. Third-party payment sources are not permitted, partly for your own financial security.

If you suspect any unauthorised transaction on your 999ar account, contact our support team immediately and change your account password.

7. Cookies & Tracking Technologies

999ar uses cookies and similar tracking technologies to operate the platform, improve user experience and understand how the platform is being used. Here is a breakdown of the types of cookies we use:

7.1 Essential Cookies

These are required for the platform to function. They manage your login session, keep your bet slip active, remember your language preference and maintain account security. These cookies cannot be disabled without breaking core platform functionality.

7.2 Analytics Cookies

We use analytics tools to understand which pages are visited most often, where users spend time and how the platform performs on different devices and connections. This helps us prioritise improvements — for example, identifying pages that load slowly on mobile connections in Pakistan. Analytics data is aggregated and does not identify you personally.

7.3 Functional Cookies

These remember your preferences across sessions — for example, your preferred sport (Cricket, Football), game lobby filters or display settings. They make the platform feel familiar when you return.

7.4 Managing Cookies

You can manage cookie settings through your browser. Disabling essential cookies will affect your ability to log in and use the platform. Disabling analytics or functional cookies will not prevent platform access but may reduce the quality of your experience.

8. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after account closure. Specifically:

• Active accounts: Data is retained for the lifetime of your account plus a period afterwards for record-keeping and dispute resolution purposes.
• Closed accounts: Basic account records, transaction history and identity verification documents are retained for a period following account closure. This is necessary to investigate disputes, process any outstanding withdrawals and maintain accurate records.
• Support communications: Chat logs and support ticket history are retained for a defined period to assist with follow-up queries and to review the quality of support provided.
• Technical logs: Server and access logs are retained for a shorter period and used primarily for security monitoring and fraud detection.

When data is no longer required for any of the purposes listed in this policy, it is securely deleted or anonymised.

9. Your Rights Over Your Data

As a 999ar user, you have rights relating to your personal data. Here is what you can request:

• Right to Access: You can request a copy of the personal data we hold about you. We will provide this in a readable format within a reasonable timeframe.
• Right to Correction: If any of your personal data is incorrect or out of date — for example, a change in your registered mobile number — you can request that we update it.
• Right to Deletion: You can request that we delete your personal data. Note that we may be unable to delete certain data that we are required to retain for legal, security or financial record-keeping reasons. In such cases, we will explain what we can and cannot delete and why.
• Right to Restrict Processing: You can ask us to stop using your data in certain ways — for example, for promotional communications — while still maintaining your account.
• Right to Data Portability: You can request your data in a structured, machine-readable format for transfer to another service.

To exercise any of these rights, contact the 999ar support team with a clear description of your request and your account details. We will respond within a reasonable period and may ask for identity verification before processing your request.

10. Children's Privacy

999ar is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register, deposit or access any service on this platform.

If we discover that personal data has been collected from a user who is under 18, we will immediately close the account, delete the data and forfeit any associated balance. Age verification may be requested at any time during the account lifecycle.

If you are a parent or guardian and believe your child has created an account on 999ar, please contact our support team immediately so we can investigate and take appropriate action.

11. Data Security

999ar implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include:

• Encrypted connections: All data transmitted between your browser or device and the 999ar platform is protected using HTTPS encryption.
• Secure password storage: Passwords are stored using cryptographic hashing — we do not hold or have access to your plaintext password at any time.
• Access controls: Access to personal data within 999ar's systems is restricted on a need-to-know basis. Staff who do not require access to personal data for their role do not have it.
• Fraud and anomaly detection: Automated systems monitor for unusual login patterns, payment anomalies and other indicators of account compromise.
• Regular security reviews: Platform security is reviewed and updated on an ongoing basis.

No online platform can guarantee absolute security. If you suspect your 999ar account has been compromised, change your password immediately and contact support. 999ar will never ask for your password via any communication channel.

12. Third-Party Links

The 999ar platform may contain references to third-party game providers, payment partners or other services. These third parties operate their own websites and have their own privacy policies which govern how they handle your data. 999ar is not responsible for the privacy practices of any third-party service.

When you complete a JazzCash or Easypaisa transaction, you are interacting with those platforms' own systems, which are governed by their respective privacy policies. We encourage you to review the privacy terms of any payment provider you use alongside 999ar.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, new data collection practices or updated legal requirements. When we make material changes, we will display a notice on the platform and update the "Last updated" date at the top of this page.

We encourage you to review this page periodically so you stay informed about how your data is being handled. Continued use of 999ar after any changes to this policy constitutes your acceptance of the updated version.

14. Contact Us About Your Data

If you have a question about this Privacy Policy, want to exercise one of your data rights or need to report a privacy concern, please contact the 999ar support team: